3 Solutions to GOTV Subscription Issue

 

An Overview of GOtv

GOtv is Africa's home for television and is dedicated to bringing family entertainment to the continent. GOtv offers the most local channels, created in Africa for Africans. The company's service is reliable, and it has provided a way for its customers to experience the digital revolution in the comfort of their own homes.

 

It might be very discouraging when, after purchasing the subscription, one is unable to see or watch the channels for one reason or another. As a result of this, three (3) distinct approaches you might take to solve the GOtv technical subscription issue will be shared in this post. It does happen occasionally following a new or changed subscription plan or package.

 

3 Solutions to the GOTV Subscription Issue

Follow any of these three (3) methods to reset your decoder in order to solve any GOtv technical subscription issue without having to wait days before you can access or use your decoder:

Method 1 on How to Solve GOtv Subscription Issue

1. Log in to Eazy GOTV via your internet-enabled mobile device at https://staging-eazy.gotvafrica.com/en/ng/sign-in.

2. Enter your surname or mobile phone number, and IUC number to sign in into your GOTV account. NOTE: You don't have to register an account before you sign in.

3. Click on the dialogue box "Clear your error".

4. Clear the E16 error.

5. Click on “Reset device now” tab and this will reset your GOtv decoder.

 

Oops! You don't have data on your phone. Don't worry! You can use any of the following methods.

Method 2 on How to Solve the GOtv Subscription Issue

1. Text “Reset Your GOtv IUC number” e.g. Reset 7530****** to 4688.

2. GOtv customer care will do the rest.

 

Method 3 on How to Solve the GOtv Subscription Issue

1. Call GOtv customer service number on 08039044688, 08139842260, or 08039003788.

2. Explain your technical challenge to any Customer Care Representative assigned to speak with you on phone, and the issue will be resolved immediately.

 

 

How to Fix Other GOtv Errors

To fix or clear any errors displayed on your GOtv decoder, turn it on and browse this page directly - https://staging-eazy.gotvafrica.com/en/ng/clear-error-code.

 

Please be aware that the value has already been applied to your account. Nevertheless, you must contact Multichoice as they may have to manually upgrade your package.

Thanks for reading and sharing.